At Opal Gilliam LLC, we strive to provide high-quality digital marketing services that meet and exceed your expectations. However, if you are not satisfied with our services, please review our refund policy below.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- If a service has not been started or delivered within the agreed timeframe.
- If the service provided does not match the agreed scope of work.
- If technical issues on our end prevent us from delivering the service as promised.
2. Non-Refundable Services
Certain services are non-refundable, including:
- Completed and delivered services.
- Customized strategies, consulting, or marketing campaigns that have been initiated.
- Paid advertising budgets (Google Ads, Facebook Ads, etc.) as they are directly spent on third-party platforms.
3. Refund Request Process
To request a refund, please:
- Contact us within 30 days of service delivery.
- Provide your order details and a valid reason for the refund request.
- Allow 5 business days for our team to review your request and respond.
4. Partial Refunds
In some cases, partial refunds may be granted if a service has been partially completed but not fully delivered.
5. Dispute Resolution
If you are unhappy with our services, we encourage you to contact us first to find a resolution before filing a dispute. We are committed to customer satisfaction and will work to resolve any concerns.
6. Policy Updates
We reserve the right to update or modify this refund policy at any time. Changes will be reflected on this page.
For any questions, please reach out to contact@opalgilliam.org